Policy & Terms

Artara Flow (“we,” “our,” or “us”) is committed to respecting your privacy and protecting your personal data. This Privacy Policy explains how we collect, process, store, and safeguard information when you visit our website or use our creative therapy services from anywhere in the world. We operate as a UK-based sole trader under the name Artara Flow, operated by Crina Apetrei.

1. Information We Collect

We collect personal information only where necessary to provide services, respond to enquiries, and operate our business. Information may include:

• Your name, email address, or other contact details when you request information or book a session
• Messages you send through contact forms or email
• Booking details, scheduling information, or participation history
• Any information you voluntarily provide during sessions or communication
• Technical data automatically collected through cookies, including IP address, device type, browser type, location data, and pages visited

This information helps us deliver services effectively, maintain communication, and improve your experience.

2. How Your Information Is Used

Your data is never sold to third parties. We use it to:

• Provide and manage our creative therapy services
• Respond to your enquiries and requests
• Send appointment reminders and updates
• Improve our website and services
• Comply with legal obligations

3. Data Storage and Security

We implement appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and only retained for as long as necessary.

4. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

5. Contact Us

For any privacy-related enquiries, please contact us at: artaraflow@gmail.com

By using our website and services, you agree to be bound by these terms and conditions.

1. Services

Artara Flow provides creative therapy sessions, classes, community projects, and events. Our services are designed to support wellbeing through creative expression but are not a substitute for medical or psychological treatment.

2. Bookings

When you book a session or event, you agree to provide accurate information and to attend at the scheduled time. Cancellations should be made at least 24 hours in advance when possible.

3. Payments

All payments are processed securely through Stripe. Prices are displayed in GBP (British Pounds). Payment is required at the time of booking unless otherwise agreed.

4. Intellectual Property

All content on this website, including text, images, and design, is owned by Artara Flow and may not be reproduced without permission.

5. Limitation of Liability

While we strive to provide supportive and beneficial experiences, Artara Flow is not liable for any outcomes arising from participation in our services.

Therapy Sessions

If you need to cancel a therapy session, please let us know at least 24 hours in advance. Cancellations made with more than 24 hours notice will receive a full refund. Late cancellations or no-shows may not be eligible for a refund.

Events

Event bookings can be cancelled up to 7 days before the event date for a full refund. Cancellations made within 7 days of the event may be eligible for a partial refund or credit toward a future event, at our discretion.

How to Request a Refund

To request a refund, please contact us at artaraflow@gmail.com with your booking details. Refunds will be processed within 5-10 business days.